Terms and conditions

Love Eve Ltd Custom Purchase service agreement

Love Eve 代購服務條文

 

Applies to all customers ordering direct or indirectly with Love Eve Limited

Love Eve 代購 / Love Eve Custom purchase is a service providing buying, and transporting for products located in UK, Europe or other countries that Love Eve is able to obtain. Love Eve is not a retailer nor dealer of the product. We are unable to verify the product quality, authenticity, issues, reliability, legality or piracy claims etc in regards to the product. We do not make any guarantee of the product.

 

After accepting the deposit, as indicated on the invoice, we will purchase on behalf of the customer. We cannot provide refund because the customer changes his mind after the ordering. Deposit can be confiscated.

 

Customers ordering directly from Love Eve Limited

  

Quotation, Exchange rate and service charge:

This is decided by Love Eve limited and all quotes are as of the invoice shown. The quote are valid for 2 weeks after it has been issued.

 

Ordering:

All orders are ordered according to the request by customer.

Shall a product becomes cheaper via another supplier, details will be provided and it is up to the customer whether to proceed with the cheaper option.

All order confirmation email, including delivery confirmations will be forwarded to the customer. If any problems arise at this stage, please contact Love Eve Ltd directly.  

If the customer change his mind after ordering prior to delivery, please contact Love Eve ltd directly, remedies will be sort between the customer and the retailer. No Refund is order confirmed and deposit made.

Shall a product becomes unavailable after a deposit is made, customer can ask for a refund or to pay a replacement product. After a deposit is made, and the product is delivered as described, we cannot provide a refund.

We would use all available method to seek compensation and complaint on customer behalf, if the product is incorrect, not as described or the sale is a fraud

The mailing cost is subject to change after the arrival of the goods in UK.

Final price cannot be altered once the product sent out to Hong Kong. Customer who would like to dispute the price must do so within 48 hours after receiving the receipt (in blue colour)

 

Product on Arrival at UK:

After receiving the products, Love Eve Ltd will notify the customer of its arrival. An estimated delivery date will also be given at this stage. Shall a product cannot be deliver within the specific time-period, a reason shall be given to the customer.

The product will be photo-taken, by opening the delivery package. However, the product seal will not be opened if it has been sealed to confirm its integrity.

Shall a customer request for further photos taken for checking purpose, we will open the seal and do so, and no further complaints against the product integrity can be issued after this stage.

If customer decided to return a product after seeing the photos of their product received, this can be done so with additional service fee. Service fee is decided by Love Eve Limited and will be quoted on the request of the customer.

If customer seen the photos, but decided to return the product after receiving the product in Hong Kong, and the reasons is not satisfactory, Love Eve Limited has the right to reject such request.

 

Product delivery:

All products will be delivered using original packaging as much as possible. If customer complains product is damaged due to inadequate packaging, Love Eve Limited shall has no responsibility to the damages. Additional packaging is available on request at additional cost.

All product will be delivered at the agreed timeframe. And if due to unforeseen reason for such delay, Love Eve Limited will communicate with customer for the delay.

 

Delivery method is chosen by the customer. Therefore, different levels of compensation is subject to the delivery method chosen.

Normal airmail: no compensation can be given.

Normal airmail with proof of postage: love Eve Limited will take the responsibility of writing complaint to Royal Mail and request for compensation. All compensation will then be pass on to customer direct. No additional compensation shall be given other than the compensation received by Royal Mail.

Recorded airmail/Airsure: love Eve Limited will take the responsibility of writing complaint to Royal Mail and request for compensation. All compensation will then be pass on to customer direct. No additional compensation shall be given other than the compensation received by Royal Mail.

Shop collection: love Eve Limited will take the responsibility of writing complaint to courier company from UK to HK and request for compensation. All compensation will then be pass on to customer direct. No additional compensation shall be given other than the compensation received by courier company.

Local Mail Delivery: love Eve Limited will take the responsibility of writing complaint to either thecourier company and request for compensation. All compensation will then be pass on to customer direct. No additional compensation shall be given other than the compensation received by courier company.

 

Product Arrival:

Customer must collect the product within 14 days after the arrival in Hong Kong. From 15th day onwards, we charge 1% of the total cost of the product as storage fee (minimum charge $5/day). If customer did not collect the product after 30 days we notified you (by email or phone), the product ownership will immediately transfer to Love Eve Limited, and all money collected will not be refunded.

 

Product Guarantee provided by Love Eve Limited:

If the product is damaged that is deemed not usable by Love Eve Limited or lost, customer is allowed to receive compensation to $55 per kg, up to $1000 HKD

This excludes:

1. Fragile products such as glass, potteries

2. Products that is sent out with proof of mail

3. If the wrapping of the product is not obviously damaged, the product is not damaged 

 

If the product is not deliverable by the seller, Love Eve Limited can only refund the amount received after complaint or legal action is taken against the seller

 

Complaint:

Please raise all complaints within 2 days of the receipt of the product. After the 2 days timeframe, complaints can be ignored.

If complaint is related to the condition of the product, customer has the responsibility to check if the product is correct when they receive the photos of the product in UK. Complaint will not be taken and subject to Love Eve Limited discretion.

If complaint is related to other areas of the purchase, customer shall contact Love Eve Limited within 7 days of the receipt of the product. Complaint will not be taken and subject to Love Eve Limited discretion.

 

Libel and defamation:

As an internet trading company, we take all cases of libel and defamation against Love Eve limited seriously. Shall we found inappropriate conduct over any libel or defamation cases against Love Eve Limited, formal warning is given at the first stage towards the customer, and further legal actions can be taken. We reserve all our legal rights towards the defendant in such cases.

Customer who is not satisfied with their transaction with Love Eve Limited shall contact Love Eve limited immediately and seek any remedy towards situation. However, if customer decided to publicise the matter during the remedial stage or before a remedy is agreed. The agreed remedy can be cancelled, and further legal actions can be taken again such libel cases.

Legal action can be taken at the place of residence of such customer, or from the English court of justice. 

Applies to all forwarding customers

1. Love Eve Limited does not take any responsibility to locate the product that have been forward to the address

2. Love Eve Limited does not take any responsibility to the damage or lost of the product until we confirmed the arrival of the product

3.Additional charges can be applied if the courier company did not deliver and require personal assistance to collect the product

4. We can only deliver the product to the assigned destination, and will not be responsible to any damages to the product, unless customer requested for additional packaging use

5. All products can be opened as part of the forwarding procedure, and no illegal items or items banned by the Aviation authority can be delivered.